A brand promise is just that – a promise, until it is understood and endorsed by employees and translated into a set of entrenched organisational behaviours.

We work hand-in-hand with businesses to define the organisational practices and ensure an effectively branded business, from the inside out.

By identifying brand behaviours and ‘hard wiring’ them into organisational processes and practices, we can ensure that the brand promise you’re making is fulfilled both internally and at the business-client interface.

“A brand is defined by the customer’s experience. The experience is delivered by employees”. – Shep Hyken

Of the 100 organisations that made the UK’s 2014 Best Workplaces list, 97% of Best Workplaces say they have values statements. They put their values at the heart of everything they do and they attribute their business success to them.

Values are the philosophies or principles that guide how an organisation conducts itself and the nature of the relationship it has with employees, clients, partners and shareholders.

Values guide companies in decision-making, differentiate businesses in the market, provide a basis for achieving cultural change, offer a measurement of success for both the company and the employees who work within it, they form a moral compass and help create organisational unity.

In short, they are critical to the sustainable success of a business.

Values cannot be created; they can only be identified. Chat to us about our unique process to identify your organisation’s values and unpack them into objective, measurable and manageable behaviours.

In a product parity world where technology, distribution and pricing can be quickly equalled, or bettered, service remains the single most compelling differentiator – it’s the answer to the question ‘why you?’.

We have extensive experience across a wide variety of industries in partnering with organisations to identify their key service differentiators and ensure organisational alignment through effective employee engagement.

What is an EVP? The answer is simple – if you and your competitors were to offer the same job, at the same salary to the same group of people, what would make them pick you?

 

An Employee Value Proposition is a summary of the value you offer to employees that encompasses:

Work: What I do and how I’m encouraged to do it

Career: Where I’m going and how I’m being helped to get there

Compensation: My salary, incentives, rewards

Benefits: The ‘other’ stuff I get – recognition, perks, wellness

Affiliation: How I feel about the organisation I work with – culture, ethics, values, trust

 

In the ongoing ‘war for talent’, we work with you to put a very sharp arrow in your quiver by defining a clear, compelling EVP that retains the talent you have and can be translated into an Employer Brand that attracts the best talent in the market.

Newsletters, social media, internal broadcasts, intranet, posters, mobiles, decals, hand-outs, desk-drops, team meetings, roadshows, training, conferences, SMS, podcasts, blogs, office grapevine, email, email and more email.

The ways in which you communicate with employees is both complex and complicated and the variety of options limited only by budget, time and technology. So how do you know what media is effective, which of your messages are getting through, what the most cost effective options are and how your employees prefer to receive information? Without answering these questions, both information and budget are being used ineffectively.

Through data driven research we’ll provide insight into your current communication landscape and identify the optimal media mix for you – one that gets the right information, into the right hands, at the right time.

We’re also able to fully develop and deploy any communication requirements you may have – from newsletters to intranet sites.

Bridging the gap between what is happening and what is possible, is what change management is all about.

Unfortunately, according to a study by Towers Watson, only 25% of change management initiatives are successful over the long term.

This is often due to poor communication support and a failure to create understanding of why the change is needed, what it will entail, the process of change and the upside of changing.

Given the fact that change is the only constant, particularly in the corporate environment, it is critical to support change management initiatives with a thorough, robust and well-planned communication programme.

We work with HR, change management and OD teams to develop change management communication to provide the direction and support necessary for successful implementation.

Everything from new product launches and employee health and wellness to anti-fraud campaigns and innovation challenges.

We apply the principles and methodologies of advertising to ensure clutter busting, emotionally compelling and fresh communication that will create impact.

Our team of designers, writers, illustrators, animators, event managers, photographers and production coordinators will translate your brief into an integrated campaign that always delivers on your objectives.

Sometimes classroom based learning is the best solution for ensuring employees have the skills, tools and information they need to excel.

But often it’s not.

We offer both non-traditional learning solutions that cater to different learning needs of employees, as well as training support to augment traditional training and drive better involvement, retention and ongoing skills sustainability.

Recognition for the hard yards we put in is a fundamental driver of employee engagement, in fact it’s a fundamental human need – we want to be acknowledged for the contribution we make. Being recognised for the right behaviours in the right way ensures we continue to excel and ‘deliver the goods’.

But not all recognition programmes are created equal. Poorly executed recognition programmes can become admin intensive, expensive and create despondent employees.

Our recognition framework draws on global best practice thinking and packages it in a way that is exciting, easy to implement and drives both values based and strategically aligned behaviour.